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Service Level Agreement

Summary of the service levels Peer1IX commits to. Contracted SLAs in your order form prevail.

Last updated 21 October 2026

This page summarises our standard service levels. The specific availability targets, response times and service credits that apply to you are defined in your order form and master service agreement.

What is covered

  • Availability of the exchange fabric and your port.
  • Availability of route servers (at least one route server reachable).
  • Availability of private network services and colocation power.

Support

Our network operations centre monitors the platform 24×7. Incidents can be reported to [email protected].

Planned maintenance

We give advance notice of planned maintenance that may affect service and schedule it in low-traffic windows wherever possible.

Exclusions

Outages caused by customer equipment, third-party circuits not supplied by us, force majeure events or customer breach of policy are excluded.