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Grievance Redressal

How to raise a complaint and how we handle it.

Last updated 21 October 2026

In accordance with the Information Technology Act, 2000, the rules made under it, and the Digital Personal Data Protection Act, 2023, you may raise grievances with our Grievance Officer.

Grievance Officer

Infivate Networks Private Limited
2nd Floor, Minarch Tower, Plot No-4, Sector-44, Gurugram, Haryana 122003, India
Email: [email protected]

Process

  1. Email your complaint with your name, contact details and a description of the issue.
  2. We acknowledge complaints within 24 hours.
  3. We aim to resolve complaints within 15 days, or sooner where the law requires.